Responsible Gaming

Responsible gaming at N1 Casino means approaching online casino play as a form of entertainment, not a way to earn income or solve financial problems. Our goal is to help you make informed, conscious decisions about how, when, and how much you play on n1-au.com, with clear information about risks and practical tools to stay in control.

N1 Casino, operated offshore by Dama N.V. under Curaçao license No. 8048/JAZ2020-013, is committed to promoting safer gambling for players in Australia and other markets. Although we are not licensed by Australian state or territory regulators, we follow recognized international responsible gambling standards and provide tools that allow you to limit your activity or stop playing if you need to.

If you ever feel that gambling is no longer fun, we encourage you to use the limits, time-outs, and self-exclusion options described below and to contact our support team for assistance. We will treat all responsible gaming requests seriously, respectfully, and confidentially.

Risk Awareness

Gambling always involves financial and emotional risks. Understanding the early warning signs of problematic gambling can help you take action before harm occurs. The following behaviours may indicate increased risk:

• Increasing frequency and stakes: Playing more often, betting larger amounts, or chasing losses to "win back" money.
• Preoccupation with gambling: Frequently thinking about n1-au.com, planning the next session, or reliving past wins or losses.
• Loss of control: Struggling to stick to a pre-set budget or time limit; repeatedly playing longer than intended.
• Impact on finances: Using money needed for rent, bills, food, or debts; borrowing or selling items to fund gambling.
• Impact on relationships and work: Hiding gambling, lying about losses, missing work or study, or withdrawing from family and friends.
• Emotional distress: Feeling guilt, anxiety, irritability, or depression connected to gambling outcomes or debts.

Self-assessment: quick check of your gambling

Consider the questions below and answer honestly for yourself:

• Do you often gamble longer than you planned when you log in to n1-au.com?
• Have you tried to cut down or stop gambling, but found it difficult?
• Do you gamble with money you cannot comfortably afford to lose?
• Do you chase losses by returning to play shortly after losing?
• Has gambling caused conflict with your partner, family, or friends?
• Do you hide or minimise the amount of time or money you spend gambling?
• Do you feel restless, irritable, or low when you cannot gamble?

If you answer "yes" to several of these questions, your gambling may be becoming risky. We strongly recommend setting stricter limits, considering self-exclusion, and contacting a professional support service listed below.

Limits & Tools

N1 Casino provides a range of tools to help you manage your play on n1-au.com. These tools are designed to support your own decisions; using them early is one of the most effective ways to prevent gambling harm.

Deposit limits (daily, weekly, monthly)

You can limit the amount of money you deposit into your account over specific periods. To set or adjust deposit limits:

1. Log in to your account at n1-au.com.
2. Open the "Profile", "Account" or similarly named menu and select "Responsible Gaming" / "Limits" (wording may vary slightly in the interface).
3. Choose Deposit Limits and select a period:
   • Daily limit - total deposits you can make in any 24-hour period.
   • Weekly limit - total deposits you can make in any 7-day period.
   • Monthly limit - total deposits you can make in any calendar month.
4. Enter the maximum amounts you are comfortable spending (for example: AUD 50 per day, AUD 150 per week, AUD 400 per month).
5. Confirm the changes. Lower limits usually take effect immediately. For your protection, any request to increase a limit or remove it may be subject to a cooling-off period (for example, 24 hours or more) before becoming active.

Once a limit is reached, further deposits that would exceed that limit will be blocked until the period resets.

Time limits and session control

Controlling the time you spend playing is just as important as controlling how much money you deposit. Where available, you can use:

• Session timers: Set a maximum duration for each continuous session (for example, 30, 60, or 120 minutes). When the timer expires, you will receive an on-screen notification and may be logged out automatically or required to confirm that you wish to continue.
• Reality checks: Enable periodic pop-up messages (for example, every 30 or 60 minutes) showing how long you have been playing and how much you have wagered or won/lost.

To configure these tools, go to "Responsible Gaming" in your account settings and look for "Session Limit", "Time Limit" or "Reality Check" options.

Short breaks ("Time-Out")

A Time-Out is a short cooling-off period during which you cannot deposit or play but can usually still log in to review your balance and, in some cases, withdraw funds. To activate a Time-Out:

1. Log in to n1-au.com and open the Responsible Gaming or Limits section.
2. Select "Time-Out" or "Short break".
3. Choose the duration, for example:
   • 24 hours
   • 48 hours
   • 72 hours
4. Confirm your choice. During the selected period, you will not be able to place bets or claim bonuses. The Time-Out cannot usually be cancelled early.

If you feel a need to extend a Time-Out repeatedly, consider a longer self-exclusion as described below.

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool we offer. It is intended for players who feel they are losing control of their gambling and need to block access for an extended period or permanently.

How to request self-exclusion

1. Log in to your account at n1-au.com (if you are still able to do so safely).
2. Navigate to "Responsible Gaming" or "Self-Exclusion" in the account menu. If you cannot find this section, contact customer support via live chat or email and clearly state that you wish to self-exclude.
3. Select the self-exclusion period. Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion from n1-au.com)
4. Carefully read the description of the consequences of self-exclusion shown on the screen.
5. Confirm your decision (for example, by clicking "Confirm self-exclusion" and reconfirming in a pop-up window).

You can also request self-exclusion by writing to our support team from your registered email address. Clearly include your full name, date of birth, and account email, and state the desired self-exclusion period.

Consequences of self-exclusion

• Account access: Your account will be blocked for the selected period. You will not be able to log in, deposit, place bets, or receive marketing communications from n1-au.com.
• Existing balance: Usually, any remaining real-money balance may be withdrawn by contacting support, subject to standard verification and AML checks. Bonus funds and unfinished bonus wagering are normally forfeited, in line with the applicable Terms and Conditions.
• Irreversibility: For your protection, self-exclusion cannot normally be lifted before the selected period expires. In the case of lifetime exclusion, reopening the account is not expected.
• Multiple accounts: You must not attempt to open new accounts during self-exclusion. If we detect or reasonably suspect that you have done so, such accounts may be closed and related transactions may be cancelled.

Please note that self-exclusion on n1-au.com applies only to this specific website operated by Dama N.V. It does not automatically apply to other brands, other operators, or land-based venues. For broader protection, consider external self-exclusion schemes and blocking tools as described below.

Support Resources

Professional, confidential help is available 24/7 from specialized services in Australia and worldwide. These organisations are independent from N1 Casino and can provide free counselling, information, and support to you and your family.

Local support - Australia

• National Gambling Helpline (Australia-wide)
  Phone: 1800 858 858 (free call from most Australian phones)
  Website: gamblinghelponline.org.au
  Hours: 24/7
  Languages: English (with access to interpreter services on request).
  Services: Confidential counselling by phone, online chat, and email; resources for gamblers and affected others.
• BetStop - the National Self-Exclusion Register (for AU-licensed sites)
  Website: betstop.gov.au
  Note: BetStop allows you to self-exclude from all Australian-licensed online betting services for periods from 3 months to lifetime. It does not currently cover offshore casinos such as n1-au.com, but can still be a vital part of your broader harm-minimisation strategy.
• Lifeline Australia
  Phone: 13 11 14 (24/7 crisis support)
  Website: lifeline.org.au
  Services: Immediate support if you are in emotional distress or thinking about self-harm.
• Beyond Blue
  Phone: 1300 22 4636
  Website: beyondblue.org.au
  Services: Support for anxiety, depression, and other mental-health issues that may be linked to gambling.

International support organisations

Self-exclusion schemes in other countries

• United Kingdom - GamStop
  Website: gamstop.co.uk
  Description: Free self-exclusion service covering UK-licensed online gambling operators. Registering can block your access to those sites for periods up to permanent. It does not currently cover n1-au.com.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: ordenacionjuego.es
  Description: Government-run self-exclusion register that applies to licensed Spanish gambling operators and venues.
• Other EU jurisdictions
  Many EU countries (for example, Italy, Denmark, Sweden) operate national self-exclusion registers or local schemes. If you live outside Australia, check your national gambling regulator's website for details.

Blocking and filtering tools

To reinforce your decision to reduce or stop gambling, you can install independent blocking software on your devices:

• Gamban - Website: gamban.com
  Blocks access to a wide range of gambling websites and apps on computers and mobile devices.
• BetBlocker - Website: betblocker.org
  Free app that allows you to restrict access to gambling sites for chosen periods, including long-term blocks.
• Device-level controls - Use parental controls and built-in restrictions on your operating system or router to block or limit access to gambling sites.

These services are independent of N1 Casino. We recommend using them together with our internal limits and self-exclusion options for more comprehensive protection.

Support for family and friends

Family members and close friends can obtain help for themselves as well as guidance on supporting a person who gambles:

• Gambling Help Online - For Loved Ones
  Website: gamblinghelponline.org.au/i-care-about-someone
• Gam-Anon (support groups for families of problem gamblers)
  Website: gam-anon.org
• Online forums and peer-support communities (for example, dedicated subforums on mental-health and addiction support sites) can provide shared experiences and coping strategies.

All reputable services respect your privacy and will not share your information with N1 Casino or other operators without your consent, except where required by law.

Help for Family

Gambling problems rarely affect only the person who plays. If someone close to you may have developed a gambling issue, it can be difficult to know how to act. The following suggestions may help.

How to start the conversation

• Choose a calm moment and a private place, avoiding times when the person is actively gambling or under strong emotional stress.
• Use non-judgmental language. Focus on your feelings and concerns (for example, "I'm worried about how often you are gambling and how it's affecting us") rather than accusations.
• Give concrete examples (missed events, financial issues) while making it clear that you want to support change, not punish.
• Be prepared for denial or anger. Problem gambling is often accompanied by shame and defensiveness. Try to stay calm and set clear boundaries.

Encouraging the person to seek help

• Share information about confidential services such as:
  • National Gambling Helpline (AU): 1800 858 858
  • Gambling Help Online: gamblinghelponline.org.au
  • Gamblers Anonymous: gamblersanonymous.org
• Offer to sit with them while they make a call or complete an online chat request.
• Encourage them to use our responsible gaming tools (limits, Time-Outs, self-exclusion) and external blocks (Gamban, BetBlocker).
• Remind them that seeking help is a sign of strength, not failure.

Support for you as a family member or friend

It is important to look after your own wellbeing as well.

• Contact Gambling Help Online or the National Gambling Helpline and specify that you are a family member seeking support.
• Join family-focussed support groups, such as:
  • Gam-Anon: gam-anon.org
  • Online forums and chats for affected others hosted by national helplines.
• Consider speaking with a registered psychologist, psychotherapist, or financial counsellor, who can help you manage stress, set boundaries, and address financial impacts.

If you or someone else is in immediate danger or at risk of self-harm, contact emergency services in your country (000 in Australia) or a crisis line such as Lifeline on 13 11 14 without delay.

Operator's Commitment

N1 Casino, operated by Dama N.V. from Curaçao under Antillephone N.V. license No. 8048/JAZ2020-013, recognises its responsibility to minimise gambling-related harm, even as an offshore operator serving Australian players. Our responsible gaming commitment includes internal monitoring and intervention measures while respecting your rights and privacy.

Internal risk checks and behaviour analysis

We may use automated tools and manual reviews to monitor for patterns that can indicate risky or harmful gambling, such as:

• Very frequent deposits or a rapid increase in deposit size.
• Extended play sessions without breaks.
• Repeated failed deposits or payment rejections.
• Consistent chasing of losses or frequent balance top-ups after substantial losses.
• Use of multiple payment methods or other behaviour that may raise financial harm or anti-money laundering concerns.

If such patterns are detected, we may:

• Display on-site warnings and information about responsible gaming tools.
• Restrict access to certain bonuses or promotional offers.
• Encourage you, via account messages or email, to set or reduce limits or to consider self-exclusion.
• In higher-risk situations, temporarily suspend your account while we contact you to discuss safer gambling options.

When and how we may contact you

Our support team may initiate contact where:

• We observe sustained high-risk behaviour based on internal criteria.
• We receive a responsible gaming-related concern from you or (subject to privacy and verification) from a family member.
• We are required to perform enhanced checks for regulatory or anti-money laundering purposes.

Contact will normally be via email, on-site notifications, or, where available and appropriate, live chat. We aim to:

• Explain the reasons for contact in clear language.
• Offer practical steps, including limits, Time-Outs, or self-exclusion.
• Direct you to independent counselling and support resources.

While we take these responsibilities seriously, we cannot fully guarantee that harm will be prevented. You remain primarily responsible for your gambling decisions. Attempting to bypass our measures (for example, by using VPNs to access restricted sites or other N1 brands licensed in Malta that block Australian IPs) may breach terms and conditions and can lead to account closure or fund confiscation.

Updates

Our responsible gaming policies, tools, and procedures may change over time due to regulatory developments, technical updates, or improvements in industry best practice. When significant changes are made to this page or related features, we will seek to notify you in one or more of the following ways:

• Publishing the updated information on this Responsible Gaming page at n1-au.com.
• Displaying in-account notifications or banners after you log in.
• Sending an informational email to the address registered on your account, where appropriate.

We encourage you to review this page regularly to stay informed about the tools and resources available to you.

Last update of this Responsible Gaming page: 6 November 2026.

Contact & Feedback

If you have questions about responsible gaming at N1 Casino, need help applying limits or self-exclusion, or wish to provide feedback, you can contact us using the channels below.

Responsible gaming contact

• Email: Please use the customer support email address published in the "Contact Us" or footer section on n1-au.com and include "Responsible Gaming" in the subject line so that your request can be prioritised by the responsible gaming team.
• Phone: If a customer support or international phone number is listed on n1-au.com, you may use it to discuss responsible gaming matters. At the time of writing, dedicated telephone support may not be available in all regions, and live chat or email may be the fastest way to reach us.
• Live chat / in-account messaging: Where available, you can contact support directly via live chat on the website and specify that your query relates to responsible gaming.

Regulatory complaints (licensing authority)

If you have already used our internal complaints and support procedures and believe that your issue remains unresolved, you may escalate a regulatory complaint regarding Dama N.V. (operator of n1-au.com) to the master license holder:

• Antillephone N.V. (Curaçao licence supervisor)
  Email: [email protected]
  Website: antillephone.com (license validator and contact information).

This channel should be used only after you have first attempted to resolve the matter with us directly.

Responsible gaming feedback form

You can also use the form below (or its functional equivalent on n1-au.com) to request support or provide feedback related to responsible gaming, limits, or self-exclusion.

Full name

Email address (registered on your n1-au.com account)

Account ID or username (optional)

Topic
Setting or changing limits Requesting a Time-Out Self-exclusion Information about responsible gaming Other responsible gaming feedback

Your message

I am requesting assistance because I am concerned about my gambling or someone else's gambling.

Submit responsible gaming request

All responsible gaming enquiries will be handled with care and discretion. However, if you are in immediate emotional distress or at risk of harm, please contact an emergency or crisis service in your area before waiting for our response.